Terms & Conditions

These terms apply when you use this website or buy from MAJC Fish World (legal entity name and state). By using the site or placing an order, you agree to them. If you don't agree, please don't use the site or order.

These pages are part of these terms: the Shipping & Arrival Guarantee, the Refund & Cancellation Policy, the Fish Care & Live Animal Policy and the AI Policy. Our Privacy Policy and Cookie Policy explain how we handle your information.

1. Who can order

You must be 18 or older and have a shipping address in the United States. We sell to people keeping fish in their own ponds and aquariums. For wholesale or resale, contact us first.

2. Using this site

You're welcome to browse, use the calculator and shop. Please don't:

• Break the law, or use the site to harm anyone.
• Send false orders, false claims or edited claim videos.
• Copy, scrape or harvest the site's content, prices or images with bots or other automated tools, or use them to train AI models, without our written permission.
• Try to break, overload or get around the site's security, or send spam through its forms.
• Try to trick, overload or misuse our AI assistants.

We may block access or cancel orders if these rules are broken.

3. Site content

• The site's text, design, logo, images, video and tools belong to MAJC Fish World or its licensors. You may view and share links to them for personal use. Ask before any other use.
• Many images and videos on this site are AI-generated illustrations. The "Sample photos" are real photos from our supplier. See the AI Policy.
• The stocking calculator, variety guide and care pages are general information to help you plan. They are not veterinary advice, and they can't account for every pond or tank.
• We try to keep everything accurate and up to date, but the site may contain mistakes. We may correct them and change the site at any time.

4. Live animals

Our fish are live animals and each one is unique. Most lots are assorted and picked at the farm, so photos and videos show the kind of fish you'll get rather than the exact fish. Colors and patterns vary and can change as a fish grows. Sizes are approximate.

5. Orders and prices

• Prices are in US dollars and shown before checkout, along with shipping.
• The minimum order is $75 in fish. Shipping is a flat $72 per box on every order.
• Starter-set and bulk-box discounts apply as shown in your cart.
• An order is accepted when we confirm it by email. Until then, we may decline or cancel it, for example if a fish is unavailable, a price was shown in error, we can't ship safely to your address, or we suspect fraud. If we cancel, you are refunded in full.
• If a fish or size becomes unavailable after you order, we'll contact you to offer a substitute or a refund for that item.
• Sales tax is added where required.

6. Payment

Payment is taken at checkout by our payment processor (processor name). By paying, you confirm you're allowed to use the card or account. We don't see or store your full card number.

7. Shipping and the arrival guarantee

Shipping and losses in transit are covered by our Shipping & Arrival Guarantee, which is part of these terms. In short:

• We ship within the United States by UPS Next Day Air, Monday to Wednesday.
• In very hot or very cold weather we may hold an order for a few days so the fish travel safely.
• Someone must be home on delivery day to bring the box inside right away.
• To claim for a fish lost in transit, you must send one unbroken unboxing video within the time stated in the guarantee.

We can't ship live fish to some places because of state or local rules or carrier limits: List of states and territories we cannot ship to, confirmed with supplier and attorney. If we can't ship to you, we'll cancel and refund the order.

8. Cancellations and refunds

You can cancel for a full refund before your order ships. Because they're live animals, fish can't be returned once delivered. The details are in our Refund & Cancellation Policy.

9. After delivery

Once fish are released into your pond or tank, their health depends on water quality, temperature, stocking and care that we can't control, so we can't offer refunds after release. Our Fish Care page has tips to help them settle in.

10. Your responsibilities

• Give a correct shipping address and phone number, and be available on delivery day.
• Have a suitable, cycled pond or tank ready before the fish arrive.
• Check that keeping koi or goldfish is allowed where you live, and get any permit you need.
• Never release fish into lakes, rivers, streams, storm drains or other natural waters.

11. Emails, calls and texts

• Order messages. When you order, you agree that we may email you, and that we or UPS may call or text the number you gave, about that order. These calls and texts may be automated or use an AI voice assistant.
• Marketing. We send marketing emails, calls or texts only if you signed up. Consent is not a condition of buying. For texts, message frequency varies and message and data rates may apply. Reply STOP to stop and HELP for help. Mobile carriers are not responsible for delayed or undelivered messages.
• Recording. Calls may be recorded or transcribed after we tell you at the start of the call.
• Electronic records. You agree that emails and notices on this site count as written notices.

12. AI assistants

• Our phone, text and chat may be answered by an AI assistant. It will tell you it is an AI, and you can ask for a person. Our AI Policy has the full rules.
• An AI assistant can share information and take details. It cannot change these terms, approve or deny a claim, promise a refund or agree a special price. Only a person at MAJC Fish World can do that, in writing.
• AI can make mistakes. If an assistant tells you something different from our written policies, the written policies apply. Tell us if that happens and a person will look at it and work to make it right.

13. Videos, photos and reviews you send

• When you send an unboxing video, photos or a message, you allow us, our supplier, UPS and our insurer to use them to review your claim, improve packing and keep records.
• We won't publish your videos, photos or review in our marketing unless you say yes first.
• Only send content that is yours and that is true.

14. Promotions, referrals and partners

• Promo codes and offers apply as stated in the offer. Unless we say otherwise, one code per order, they can't be combined, they don't apply to shipping, and they have no cash value.
• Giveaways and contests have their own posted rules. No purchase is needed to enter a giveaway.
• Reviews. We ask for honest reviews only. We don't pay for positive reviews, we don't hide negative ones, and we never post fake or AI-written reviews.
• Partners and creators. People who are paid or given free fish to talk about us are asked to say so clearly. What they say is their own opinion.
• Tracking and advertising. How we measure ads and use retargeting is explained in the Privacy Policy and Cookie Policy.

15. Disclaimers

We provide the site and its tools "as is". We don't promise the site will always be available or free of errors. Apart from the arrival guarantee and any rights the law gives you that can't be waived, we make no other promises about the fish, including how they will grow, color or do after release.

16. Limits

To the extent the law allows, our total responsibility for any order is limited to the amount you paid for it, and we are not responsible for indirect losses such as other fish, plants, equipment or lost time. Nothing in these terms limits rights you have under consumer protection laws that can't be waived.

17. Disputes and governing law

If something goes wrong, please email contact@majcfishworld.com first. We'll try to resolve it with you within 30 days.

These terms are governed by the laws of state. Venue and dispute-resolution terms, to be set by our attorney

18. General

• Changes. We may update these terms. The version posted when you place an order applies to that order.
• Events outside our control. We're not responsible for delays caused by weather, carrier disruptions, natural events or other things we can't reasonably control. If we can't ship within a reasonable time, we'll offer you a refund.
• If part doesn't apply. If a court finds part of these terms can't be enforced, the rest still applies.
• Other sites. Links to other sites, such as UPS tracking, are for your convenience. We don't control them.
• Accessibility. If any part of the site is hard to use, see our Accessibility page and we'll help you finish your order.

Questions? Email contact@majcfishworld.com.
MAJC Fish World, legal entity name, mailing address and phone number